Project Overview
We developed a cutting-edge document processing solution for one of the UK's leading insurance companies, combining Google Vertex AI's powerful OCR capabilities with Azure's robust infrastructure and Azure AI Foundry's advanced analytics platform. This multi-cloud approach enabled the client to automate their document-intensive workflows, resulting in significant cost reduction and operational efficiency improvements.
€1M per year
Achieved through automation of manual document processing tasks and reduction in processing errors
85% faster
Document processing time reduced from days to hours with real-time extraction and analysis
Technology Stack
Industry-leading optical character recognition for extracting text from insurance documents including claims forms, policy documents, medical reports, and customer correspondence. Vertex AI's advanced models handle complex layouts, handwritten text, and multi-language documents with exceptional accuracy.
- 99%+ accuracy on printed documents
- Support for handwritten claims forms
- Multi-format processing (PDF, images, scanned documents)
- Intelligent table and form field extraction
Secure, scalable Azure infrastructure providing enterprise-grade hosting, compute resources, and data storage. Designed to meet stringent insurance industry compliance requirements including GDPR, FCA regulations, and data sovereignty needs.
- Azure Kubernetes Service for container orchestration
- Azure Storage with encryption at rest and in transit
- Azure Virtual Networks for secure data isolation
- UK-based data centers for compliance
Advanced AI-powered analytics platform for extracting insights, detecting patterns, and automating decision-making processes. Azure AI Foundry processes the OCR output to identify fraud indicators, validate claims data, and route documents to appropriate teams.
- Automated data validation and quality checks
- Fraud detection and risk assessment
- Intelligent document classification and routing
- Real-time analytics dashboards and reporting
Key Features
Built with security and regulatory compliance at its core, our solution meets the stringent requirements of the UK insurance industry:
- GDPR Compliance: Full data protection and privacy controls with data residency in UK
- FCA Regulations: Audit trails, data retention, and reporting capabilities
- End-to-end Encryption: Data encrypted in transit and at rest
- Role-based Access Control: Granular permissions and authentication
Business Impact
- Reduced manual data entry from 40 hours/week to less than 5 hours/week
- Improved claims processing speed enabling faster customer service
- Enhanced fraud detection capabilities with AI-powered pattern recognition
- Staff redeployed to higher-value customer service and complex case handling
- Scalable solution capable of handling volume spikes during peak periods